eSIM Not Working? How to Fix Common Issues in Minutes

Most eSIM problems have simple fixes. Work through these in order and you'll likely be back online within minutes.

QR code won't scan

Make sure you're scanning on a stable connection and the code is fully visible and well-lit. If the camera won't catch it, most apps — Travan included — offer a manual installation option: enter the activation details by hand instead.

Installed but no signal after landing

Three quick checks:

1. Turn the eSIM line on and set it as your data line in settings.
2. Enable data roaming for the eSIM line — this sounds counterintuitive, but the eSIM often needs roaming enabled on its own profile to reach the local partner network. Keep it off on your home line.
3. Restart your phone — it forces a fresh network search.

Connected but no data

Confirm the eSIM (not your home SIM) is selected for mobile data, and that the plan's start conditions are met — some activate on first network connection in the destination country.

Slow speeds

Check whether you've used your plan's full-speed allowance; unlimited plans commonly run full speed to a daily cap (Travan's is 2GB/day), then reduce. Moving to a spot with better coverage helps too.

Still stuck?

Reliable providers offer real support. Travan includes 24/7 help with guided installation steps — and because Travan also provides calling on your real number, you can even phone support and be recognized. Prevention helps too: install before you fly, following How Does an eSIM Work?.

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