Help Center

An eSIM (embedded SIM) is a digital SIM card that's built into your device. Unlike traditional physical SIM cards, eSIMs can be programmed remotely to connect to different mobile networks. This makes it perfect for travelers as you can switch between different carriers without physically changing SIM cards.

Travan eSIM works with most modern smartphones that support eSIM technology. This includes iPhone XS and later, Google Pixel 3 and later, Samsung Galaxy S20 and later (international/global variants; Galaxy Z Fold and Z Flip series also supported from 2019), and many other devices. Note: US carrier variants of some Samsung models (e.g., SM-G981U) may not support eSIM — international/unlocked models are fully supported. Check our compatibility page for a complete list.

Installing your eSIM is simple: 1) Purchase your plan, 2) Receive your QR code via email, 3) Go to Settings > Cellular (or Mobile Data on Android) > Add eSIM (or Add Cellular Plan on older iOS), 4) Scan the QR code, 5) Follow the setup instructions. The process takes just a few minutes.

Yes! Many of our eSIM plans cover multiple countries or entire regions. For example, our Europe plan works across 30+ European countries, and our Asia & Oceania plan covers countries across Asia and the Pacific. Check the coverage details when selecting your plan.

We accept all major credit cards (Visa, MasterCard, American Express), Apple Pay, and Google Pay. All payments are processed securely through our encrypted payment system.

We offer refunds for eSIM plans under the following conditions: Refunds are available for plans that have not been activated and where the refund request is made within 30 days of purchase. Once a plan has been activated, it is no longer eligible for a refund, regardless of the time since purchase. Refund requests made more than 30 days after purchase are not eligible, even if the plan has not been activated. Refunds will be processed to the original payment method used for the purchase. To request a refund, please contact our support team at support@travanglobal.com with your order details.

You can monitor your data usage in real-time through the Travan app or by logging into your account on our website. You'll also receive notifications when you reach 80% and 95% of your data allowance.

Each eSIM plan is designed for one device only and cannot be shared. However, you can purchase multiple plans for family members if needed.

If you're experiencing issues: 1) Check that you're in an area with network coverage, 2) Restart your device, 3) Verify your APN settings, 4) Try switching airplane mode on and off. If problems persist, contact our support team.

No, you don't need to remove your physical SIM card. Most modern devices support dual SIM functionality, allowing you to use both your regular SIM and the eSIM simultaneously. You can choose which one to use for calls, texts, and data.

No, we believe in transparent pricing. The price you see is the price you pay - no activation fees, no hidden charges, no surprise bills. All taxes and fees are included in the displayed price.

Our eSIM plans provide 4G LTE speeds in most locations, with 5G available in select areas. Actual speeds depend on the local network infrastructure and coverage in each region. You can expect speeds comparable to local SIM cards, often better than what your home carrier's roaming rates include.

With your first eSIM purchase, you automatically earn 10% cashback credited to your account balance. For all subsequent purchases, you'll earn 5% cashback. This cashback can be applied as a discount on your next eSIM purchase at checkout. The cashback is applied to your account after your purchase is completed.

5% of every purchase goes to the UN World Food Programme, which provides food assistance to displaced people and communities in need worldwide. As Travan grows, so does the good it does.

When you refer someone to Travan and they sign up, make their first eSIM purchase, and activate it, you'll receive 10% of their purchase amount credited to your account balance. There's no limit to how many people you can refer, so you can earn unlimited referral bonuses!

Your 10% referral bonus is credited the moment your referred friend activates their first eSIM (or instantly if their first purchase is a VoIP call balance top-up, which is non-refundable). You'll receive an email confirmation when the bonus is added to your balance.

Sign in or create an account, then go to Custom Plans to choose a destination, data amount, and duration. After purchase, your eSIM appears under My Account in the Active Plans tab. You will receive a QR code by email to install the eSIM on your device.

Travan gives you a local data plan you buy before or during your trip, with no contract and transparent pricing. You install a digital eSIM and use data as soon as you arrive. Traditional roaming uses your home carrier and often has higher costs and surprise bills. With Travan you pay once and stay connected in over 200 countries.

Right after payment, your plan appears in My Account under the Active Plans tab. We send your eSIM QR code to your email. You can also find the QR code in the app under that plan. Install the eSIM before or when you arrive at your destination by going to your device Settings, then Cellular or Mobile Data, then Add Data Plan, and scanning the QR code.

1) Purchase your plan and receive the QR code by email or in My Account. 2) On your phone, go to Settings, then Cellular (iPhone) or Mobile Data / Network (Android). 3) Tap Add eSIM (iOS 16 and later; some methods like direct Mail install require iOS 17.4+) or Add Cellular Plan (older iOS) — on Android the option varies by manufacturer but is typically under SIM or eSIM settings. 4) Scan the QR code we sent you. 5) Follow the on-screen prompts to label and set the plan as primary or secondary. 6) When you arrive in the covered country, turn on data for the Travan plan. The eSIM activates automatically when you are in coverage.

APN (Access Point Name) settings tell your device how to connect to the mobile network. Most Travan eSIMs work without manual APN changes. If you have no data after installing and arriving in the coverage area, go to Settings, Cellular (or Mobile Data), select your Travan plan, then Cellular Data Options or Access Point Names, and ensure the APN is set as shown in your plan details or in the email we sent. If you still have issues, contact support@travanglobal.com.

Open the Travan app and go to My Account, then the Active Plans tab. Find your plan and open it; the QR code is shown there. You can take a screenshot or use another device to scan it. If you do not see the QR code, contact support@travanglobal.com with your order or plan details and we will help you retrieve it.

Yes. In Settings, go to Cellular or Mobile Data. You can choose which line (your physical SIM or the Travan eSIM) is used for voice, messages, and data. You can turn the Travan line on or off without removing it. This is useful if you want to use your home number for calls and Travan only for data while traveling.

After signing in, click your avatar or profile icon in the top right to open the menu. Choose Dashboard to go to My Account. There you will see your profile card, account balance (cashback and Call), and three tabs: Active Plans (your eSIMs), Phone (Call and calling), and Transactions (payment history). Below the tabs you will find the Invite Friend section for referrals.

The Active Plans tab lists all your Travan eSIM plans. Each plan shows the destination or region, data remaining, validity period, and status (e.g. active, pending activation). For each plan you can refresh status, top up data if the plan supports it, request a refund if the plan has not been activated and is within 30 days of purchase, or hide the plan from the list. Plans are grouped by ICCID where applicable.

Go to My Account (Dashboard from the user menu), open the Active Plans tab, and find the plan you want to top up. If top-up is available for that plan, you will see a Top-up button. Click it, choose the data option you want, and complete payment. The new data is added to your plan shortly after. You can confirm the updated data balance by refreshing the plan in Active Plans.

Top-up is available for plans that support it in the covered region. In My Account, open the Active Plans tab; if a Top-up button appears on your plan, you can add more data. If you do not see Top-up, the plan may not support it, or it may be expired. Contact support@travanglobal.com if you believe your plan should support top-up.

Refunds are only for plans that have not been activated and are within 30 days of purchase. To request one, email support@travanglobal.com with your order details (email used to purchase, approximate date, and destination or plan name). We will confirm eligibility and process the refund to the original payment method. Once a plan has been activated, it cannot be refunded.

The Phone tab in My Account is for Call (internet) calling. You can manage your calling balance, view call history, and place international calls using the Travan app. Your Call balance is separate from your cashback and is used specifically for calls. If you have not used the Phone feature before, open the Phone tab to see setup steps and balance options.

The Transactions tab shows your payment history: eSIM purchases, top-ups, and any balance adjustments (e.g. cashback or referral credits). Each entry typically shows the date, description, and amount. Use it to track spending and to confirm that a purchase or refund was recorded.

In My Account, scroll below the Active Plans, Phone, and Transactions tabs. The Invite Friend section is there. Tap 'Invite a Friend' to open your mail app with a pre-filled invitation. Share it with friends or family; when they sign up and activate their first eSIM, you receive 10% of their purchase in your account balance. There is no limit on how many people you can refer.

Payment is taken at checkout when you complete your eSIM purchase or top-up. We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. The charge appears on your statement from Travan or our payment processor. All prices shown include taxes and fees; there are no extra charges after you confirm the order.

After each purchase you receive a confirmation email that serves as your receipt. You can also review the transaction in My Account under the Transactions tab. For a formal invoice, contact support@travanglobal.com with your order details and we will assist you.

In My Account, your balance is shown at the top in the account balance card. It displays your cashback balance (for eSIM purchase discounts) and your Call balance (for calls) separately. Cashback is credited automatically after each eligible purchase (10% on your first eSIM purchase, 5% on later ones). You can apply your cashback balance as a discount when purchasing your next eSIM plan.

Phone verification is a security step that confirms your phone number. It may be used when setting up your account or when using certain features (e.g. Call). When required, you enter your number, receive a code by SMS or call, and enter that code in the app. The exact flow is shown in the app when verification is needed.

Logged-in users can chat with Milo from the user menu (click your avatar, then Chat with Milo) for quick help. For account-specific or complex issues, email support@travanglobal.com. You can also visit the Contact page from the footer or main navigation for more ways to reach us.