Terms of Service

1. Introduction

Welcome to Travan Inc. ("Travan," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, mobile application, and services (collectively, the "Services"), including eSIM data services and Call communication services. By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use our Services.

Eligibility: You must be at least 18 years of age to use our Services. By using the Services, you represent and warrant that you meet this age requirement. If you are under 18 years of age, you may not use the Services.

2. Account Registration

To access certain features of the Services, you may be required to register for an account. When you register for an account, you must provide accurate, current, and complete information. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure.

You must notify us immediately of any breach of security or unauthorized use of your account. We will not be liable for any losses caused by any unauthorized use of your account.

You agree not to create more than one account per person, use another person's account, or transfer your account to another person without our prior written consent.

3. eSIM Services

Travan provides eSIM services that allow you to connect to mobile networks in various countries. Our eSIM services are subject to the following conditions:

• Service Availability: We make every effort to ensure that our eSIM services are available in the countries and regions advertised. However, network coverage, speeds, and service quality may vary and are dependent on local network operators and infrastructure. Travan is not the network operator and cannot guarantee uninterrupted or error-free service.
• Third-Party Network Operators: Our eSIM services rely on third-party mobile network operators. We are not liable for outages, coverage gaps, speed limitations, or service degradations caused by these operators. Network coverage maps are provided as estimates only and may not reflect actual coverage at specific locations.
• Data Plans: Data plans are subject to the terms specified at the time of purchase, including data allowances, validity periods, and pricing. Validity periods begin at the time of activation, not the time of purchase.
• Fair Usage Policy: Our services are subject to a fair usage policy. "Unlimited" data plans may be subject to speed throttling after a specified threshold of data consumption. We reserve the right to limit, throttle, or suspend service if usage is deemed excessive or abusive, including peer-to-peer file sharing, large-scale automated data transfers, or use of the eSIM as a fixed internet connection.
• Device Compatibility: Our eSIM services require a compatible, unlocked eSIM-capable device. You are responsible for verifying that your device is compatible with our services before making a purchase. Refunds for plans purchased for incompatible or carrier-locked devices are subject to the refund policy in Section 5 below.
• Single-Device Use: Each eSIM profile is for use on a single device only. Sharing, transferring, or attempting to clone an eSIM profile is prohibited.

4. Call and Communication Services

In addition to eSIM data services, Travan provides Voice over Internet Protocol ("Call") calling and related communication services. By using our Call services, you acknowledge and agree to the following:

• Service Quality: Call quality depends on your internet connection speed, stability, and latency. We do not guarantee call quality and are not liable for poor call quality resulting from insufficient internet connectivity.
• Call Balance: Call balance funds are non-transferable between accounts. Funds remain available while your account is active and cannot be withdrawn as cash.
• Caller Identification: To use our Call services, you must verify your own personal phone number. Your verified number is displayed as the caller ID on outbound calls. Travan does not assign or provide phone numbers. You are responsible for maintaining ownership of the number you verify. Travan is not liable for any disputes related to the ownership or portability of your personal phone number.
• Acceptable Use of Call: You agree not to use our Call services for: (a) spamming, robocalling, or any form of automated or mass unsolicited calling; (b) fraudulent or deceptive communications; (c) resale or commercial redistribution of Call minutes without our written consent; or (d) any activity that violates applicable telecommunications laws or regulations.
• Regulatory Compliance: Call services may be subject to telecommunications regulations in your jurisdiction. You are responsible for ensuring that your use of our Call services complies with applicable local laws and regulations.

5. Payments and Refunds

You agree to pay all charges associated with your use of the Services at the rates in effect when the charges were incurred. You are responsible for all charges incurred under your account.

eSIM Data Plan Refunds

• Refunds are available for plans that have not been activated and where the refund request is made within 30 days of purchase.
• Once an eSIM plan has been activated, it is no longer eligible for a refund, regardless of the time elapsed since purchase or the amount of data consumed.
• Refund requests made more than 30 days after purchase are not eligible, even if the plan has not been activated.
• Refunds will be processed to the original payment method. Processing times may vary depending on your payment provider.

Call Balance Top-Ups

Funds added to your Call balance are generally non-refundable once purchased. Call balance funds do not expire while your account remains active. Exceptions may be made at our sole discretion for documented technical failures attributable to Travan.

Account Balances

Your Travan account includes a cashback balance and a Call balance. Cashback credits earned through purchases or promotions are non-refundable and have no cash value. Call balance funds are non-refundable except where required by applicable law. Both balances remain available for use as long as your account is active.

Promotional Credits

Credits awarded through promotional offers, referral programs, or other incentives are non-refundable, have no cash value, and may be subject to additional terms.

First-Purchase and Referral Bonuses for Former Account Holders

To prevent abuse of new-user promotions, Travan retains a record of the email address associated with every account that is deleted, regardless of the reason for deletion. This record is held for a maximum of two (2) years from the date of deletion, after which it is automatically purged. If you delete your Travan account and later create a new account using the same email address within this window, the new account will be treated as a former account holder and will not be eligible for:

• The elevated first-purchase cashback rate (10%) — the standard repeat-purchase rate (5%) will apply instead.
• Referral-bonus attribution — the new account will not generate a referral bonus for the inviter, even if the new account is created through a referral link.

The retained email is used solely for this anti-abuse check. It is not used for marketing, profiling, or any other purpose. See our Privacy Policy for full details on data retention.

To request a refund, please contact our support team at support@travanglobal.com with your order details. Refunds are processed at our discretion and in accordance with these Terms.

6. Intellectual Property

The Services and their original content, features, and functionality are and will remain the exclusive property of Travan and its licensors. The Services are protected by copyright, trademark, and other laws of both the United States and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Travan.

7. Prohibited Activities

You agree not to engage in any of the following activities:

• Using the Services for any illegal purpose or in violation of any applicable local, national, or international law or regulation
• Creating multiple accounts or using false identities to circumvent restrictions, exploit promotions, referral programs, or obtain unauthorized benefits
• Reselling, sublicensing, or redistributing our Services without our explicit written permission
• Attempting to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the Services
• Using the Services to conduct spamming, robocalling, phishing, or to send any unsolicited commercial communications
• Using the Services to harm, threaten, harass, or stalk another person or organization
• Impersonating any person or entity, or misrepresenting your affiliation with any person or entity
• Using the Services for peer-to-peer file sharing, cryptocurrency mining, or other activities that place excessive or abusive load on network infrastructure
• Attempting to reverse engineer, decompile, or disassemble any software component of the Services

8. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TRAVAN DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

TRAVAN DOES NOT WARRANT THAT: (A) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) ANY INFORMATION OBTAINED THROUGH THE SERVICES WILL BE ACCURATE OR RELIABLE; OR (C) DEFECTS IN THE SERVICES WILL BE CORRECTED.

9. Limitation of Liability

To the maximum extent permitted by law, Travan shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of, or inability to access or use, the Services
• Any conduct or content of any third party on the Services
• Any content obtained from the Services
• Unauthorized access, use, or alteration of your transmissions or content
• Failure or interruption of network services provided by third-party carriers
• Loss of data resulting from the expiry or termination of an eSIM plan

Aggregate Liability Cap: To the maximum extent permitted by applicable law, Travan's total aggregate liability for any claims arising out of or related to these Terms or the Services shall not exceed the greater of: (a) the total amounts paid by you to Travan in the twelve (12) months immediately preceding the claim; or (b) USD $100.

10. Indemnification

You agree to defend, indemnify, and hold harmless Travan and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with: (a) your access to or use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law or the rights of any third party; or (d) any content you submit, post, or transmit through the Services.

11. Termination

Travan may suspend, restrict, or terminate your account and access to the Services at any time, with or without notice, for conduct that we believe violates these Terms, is harmful to other users, or is otherwise detrimental to our Services.

You may terminate your account at any time by contacting us at support@travanglobal.com. Termination does not entitle you to a refund of any unused credits or plan balances, except as required by applicable law.

Upon termination, your right to use the Services will immediately cease. Provisions of these Terms that by their nature should survive termination will remain in effect, including Sections 6, 8, 9, 10, 12, and 13.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms will be brought exclusively in the state or federal courts located in Delaware, and you hereby consent to personal jurisdiction and venue in such courts.

13. Dispute Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute with Travan informally by contacting us at support@travanglobal.com with a written description of the dispute. We will attempt to resolve the dispute within 30 days of receiving your notice.

If the dispute is not resolved within 30 days, either party may pursue formal legal remedies in accordance with Section 12.

14. General Provisions

• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
• Entire Agreement: These Terms, together with our Privacy Policy and any additional terms applicable to specific Services, constitute the entire agreement between you and Travan and supersede all prior agreements regarding the subject matter herein.
• Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
• Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

15. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any material changes by posting the updated Terms on this page and updating the "Last Updated" date. For significant changes, we may provide additional notice through email or in-app notifications. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.